Privacy Policy
Pronto eSIM respects your privacy and keeps data collection limited to what is needed to deliver and support your eSIM service.
Last updated: September 2026
This Privacy Policy explains how we collect and handle your information when you visit our website and use our travel eSIM services.
Information We Collect
We operate with a privacy-first approach and minimize data collection.
Email address
Required solely to send your eSIM activation QR code, order receipt, and technical support updates.
Order & transaction data
Information about your selected eSIM plan, payment confirmation status, and transaction IDs provided by our payment gateway providers.
Device & technical data
Basic log data, such as IP address and browser type, collected automatically for security, fraud prevention, and session management.
We do not collect or request identity verification documents, KYC files, passport details, national IDs, or home addresses.
How We Use Your Information
We use your data strictly for service delivery and security.
- Process transactions and deliver your digital eSIM activation profile.
- Provide technical support and troubleshoot network activation issues.
- Prevent fraudulent activity and secure our infrastructure.
Third-Party Services & Data Sharing
We do not sell, rent, or trade your personal information. We share only the minimum data necessary with trusted providers, including payment processors for secure checkout and eSIM network partners for automated profile provisioning.
Data Security & Retention
We use encryption and security protocols to safeguard your information. Minimal transaction records are retained only for as long as necessary to comply with legal obligations and resolve customer support requests.
Your Rights
Depending on your jurisdiction, including GDPR protections in the EU, you may request access to, correction of, or deletion of your email address and transaction logs from our systems.
Contact Us
If you have questions about this Privacy Policy, contact us at tem.group.prilavok@gmail.com.