Refund & Cancellation Policy
We aim to provide reliable global mobile connectivity. Because eSIM profiles are digital products, refunds are handled under the conditions below.
Last updated: September 2026
Refund Eligibility
A full or partial refund may be issued under the following conditions:
Technical failure
If the provided eSIM profile fails to function due to a technical error on our side or a network provider failure, and our support team cannot resolve the issue or issue a replacement profile within 96 hours.
Unrevealed or unactivated profiles
If you purchased an eSIM profile but have not downloaded, scanned, or activated the QR code profile, you are eligible for a full refund within 14 days of purchase.
Non-Refundable Cases
Refunds will not be issued in the following cases:
- Your device is not eSIM-compatible or is carrier-locked.
- The eSIM has already been scanned, activated, or data consumption has started on the profile.
- Connection issues arise from incorrect user configuration, device settings, or a local coverage outage beyond our control.
- The validity period of the eSIM plan has expired.
How to Request a Refund
Contact our technical support team within 14 days of purchase. Please include your Order ID or Transaction Hash, purchase email, and a brief description or screenshot of the technical issue.
Contact & Processing Time
Contact us at tem.group.prilavok@gmail.com. Approved refunds are processed back to the original payment method used during checkout within 5-10 business days.